Jun. 21st, 2004
Melrose, June 16th, 2004, Conficio
released today version 2.1 of its Plan-B player.
Conficio's Plan-B is the next generation of
knowledge transfer tools for tech-support organizations. It replaces
lists of frequently asked questions and written answers by screencast
technology, optimized for delivery over the Internet.
The new player, release 2.1, has improved readability,
increased performance and a list of smaller bug fixes.
Plan-B screencasts are screen recordings of the use of
PC applications supplemented with callout bubbles
explaining the action. These screencasts
are played on the user's screen, next to the live application,
making comparison and learning simple. The
screencasts are served using any standard web-server and played using
any Java™ enabled web browser. This specialized screencast technology
allows comfortable playback over a 56k dial-up Internet connection.
Limited Introductory Offer
For a limited time, Conficio offers Plan-B screencasts teaching standard software such as
QuickBook® or MYOB™ for $75. this is a $50 savings over the regular price of
$125. Order before this offer ends!
Plan-B is a smart investment in your customer service. An investment of only
$1,000 in a small library of eight Plan-B screencasts, answering your clients'
most frequently asked questions, will make you money in 4 month.
On average it takes 12 minutes
to answer a typical technical support question. If you let Plan-B answer for you
4 questions a week, you gain 48 minutes for more productive purposes.
At a billing rate of $75/hour, this is a saving of $3,000 per year. Your
return on investment is 300%.
This offer ends 30th of September 2004.