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Jun. 21st, 2004

Melrose, June 16th, 2004, Conficio released today version 2.1 of its Plan-B player. Conficio's Plan-B is the next generation of knowledge transfer tools for tech-support organizations. It replaces lists of frequently asked questions and written answers by screencast technology, optimized for delivery over the Internet. The new player, release 2.1, has improved readability, increased performance and a list of smaller bug fixes.

Plan-B screencasts are screen recordings of the use of PC applications supplemented with callout bubbles explaining the action. These screencasts are played on the user's screen, next to the live application, making comparison and learning simple. The screencasts are served using any standard web-server and played using any Java™ enabled web browser. This specialized screencast technology allows comfortable playback over a 56k dial-up Internet connection.

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To order Plan-B screencasts, follow these steps:

ornamental red diamond, element of the conficio logo Prepare Order

  1. Write down your frequently asked questions
  2. Write down your answer to the frequently asked questions in the form
    • Q: How do I ... ?
      A: Go to ...; Click ...; Enter ...;
    • Q: How do I ... ?
      A: Go to ...
    The more details you provide for the answers, the better the results will be for your clients.

ornamental red diamond, element of the conficio logo Request Proposal

  1. E-Mail your FAQ to sales at Conficio. Please attach your company's logo as png-file or gif-file for inclusion in all screencasts.
    In addition your order must include company name and address, phone number, contact name and purchase order number. Omission of this information, will delay the processing of the order.
  2. We will send you a detailed proposal for each Plan-B screencast and a bill with all charges.

ornamental red diamond, element of the conficio logo Finalize Order and Delivery

  1. You sign off on the proposal and send us payment for the order. Currently we accept company checks and money orders.
  2. Electronic delivery will be arranged, as soon as payment has arrived.